Amazon One Medical
Amazon One Medical is a membership-based primary care platform that Amazon acquired for $3.9 billion in February 2023. Originally founded in 2007 by Tom Lee, MD, One Medical built its reputation on tech-forward primary care — 24/7 virtual access, same-day appointments, and a modern patient experience. The Amazon acquisition added pharmacy integration, same-day medication delivery, and a massive logistics backbone.
Overview
- Consultation Model
- Hybrid
- Headquarters
- San Francisco, CA
- Shipping
- 3-5 business days
- Lab Testing
- No
- Prescriber Info
- Licensed healthcare providers evaluate patients and prescribe based on clinical eligibility.
- Founded
- 2007
Pros
- Full-service primary care
- Consistent care team that knows your medical history
- Affordable membership, especially for Prime members ($9/mo)
- In-person clinic option in major metros
- Amazon Pharmacy integration with same-day delivery expanding rapidly
- 24/7 virtual access included
Cons
- No compounded GLP-1 options
- No structured weight loss coaching, nutrition programs, or lifestyle support (unlike Found, Calibrate, or WeightWatchers Clinic)
- On-Demand Care does not handle prior authorizations
- Medication cost not included in membership
- Patient complaints about billing issues and unexpected out-of-network charges have been reported
- Not a dedicated weight loss program