Included Health
Included Health is the company formed from the 2021 merger of Doctor on Demand and Grand Rounds Health. Doctor on Demand was one of the earliest consumer-facing telehealth platforms, launched in 2010. Grand Rounds was a health navigation company focused on connecting patients to the right specialists and care pathways. Together they operate under the Included Health brand.
Overview
- Consultation Model
- Hybrid
- Headquarters
- San Francisco, CA
- Shipping
- 3-5 business days
- Lab Testing
- No
- Prescriber Info
- licensed provider (15–30 minutes) 4.
- Founded
- 2010
Pros
- Real video visits with licensed primary care providers
- Health navigation layer is a genuine differentiator: help navigating insurance appeals, specialist referrals, care decisions
- Widely distributed through employer benefits
- Platform covers primary care, behavioral health, and specialist navigation in one place
- Strong infrastructure and clinical oversight from a well-funded, established company
- All 50 states for telehealth
Cons
- Primarily employer-benefit access
- Not a GLP-1 specialist: patients wanting structured weight loss programs, titration coaching, or compounded options should look elsewhere
- Pricing and access vary significantly by employer
- Doctor on Demand brand (the predecessor) was known for good but standard primary care
- No labs ordered or drawn through the platform
- Less suitable for patients whose main need is low-cost GLP-1 access without employer benefits